When you decide to buy olive oil with us, you will always have a period of 14 calendar days after receiving the product to exercise your right to return it without having to justify reasons or have any sanctions
. To make such a return, the product must be in perfect condition and in its original packaging. Once the merchandise is received in our warehouses, and after checking its status, the import will be reimbursed according to the payment method made by the client.
In accordance with article 102.d) of Royal Legislative Decree 1/2007, of November 16th, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, or being applicable the supply of goods that can deteriorate or expire quickly, so that the right of withdrawal cannot be exercised on bottles that have been opened, for example, due to the rapid deterioration of the content in such cases. However, if one of the packages has been opened and a small amount has been consumed for tasting and the customer has not been satisfied, the right to return may also be exercised in accordance with the previous paragraph
The buyer must express their intention to withdraw within the indicated period and must proceed to return the product. For this, the User may send an email to the address firstname.lastname@example.org
with the subject “return of (purchased product)”, including the following withdrawal form:
By means of this writing, I inform you that I give up the purchase of the following product:
Name and Surnames:____________
Signature of customer.
City and date.
They may also contact by telephone in order to speed up the process of returning the corresponding amounts.
Once the returned product/s have been received and their correct status has been verified, Mi Oliva Gourmet will return the amounts paid to the User within a maximum period of 10 calendar days. Products that do not retain their original packaging may suffer depreciation.