Terms of service

1. General Terms and Conditions

These General Terms of Use and Purchase (hereinafter, "the General Terms") govern, together with the Privacy Policy and the Cookies Policy, access to and use of the website accessible via the domain name miolivagourmet.com under the Mi Oliva Gourmet brand (hereinafter, "the Website"), as well as buying olive oil, and the purchase of products and/or services through it. Simply accessing the Website confers on the person doing so the status of Website User (hereinafter, "the User") and implies acceptance of all the terms included in these General Terms. If you do not agree with these General Terms, you must leave the Website immediately without using it.

By accepting these General Terms, the User declares:

• That they have read, understand, and accept what is set out herein.
• That they are of legal age in accordance with the regulations in force in their place of residence; if not, the minor must have the authorisation of their legal representatives.
• That, should they intend to purchase any product and/or service, they have sufficient legal capacity to do so.
• That they accept all the obligations set out herein.

The User must read these General Terms carefully when accessing the Website, as both the Website and these General Terms may be subject to modifications, although any such modification will not affect goods or promotions purchased prior to that modification.

2. Purchase Conditions

The Website is accessible to customers anywhere in the world, although online purchasing is only available for mainland Spain, the Balearic Islands, and the European countries listed as available in the "Country/Region" dropdown. Any other user whose country does not appear on the list may contact us at info@miolivagourmet.com to arrange their order through an alternative channel.

2.1. Purchase Process

Before purchasing, you may add as many products as you wish to your "cart" or "shopping basket." Once you have added products to the basket, you will proceed to the payment stage. At this point, you will be asked for your contact details, which are held in accordance with Organic Law 15/1999 of 13 December on the Protection of Personal Data, Royal Decree 1720/2007 of 21 December approving the Regulation implementing that Organic Law, and any other applicable data protection legislation in force at any given time (see the Legal Notice and Data Protection section).

You will then be able to complete payment through the available payment gateways. This data is not stored by us but by the platforms designated for that purpose. Payment is always processed via a secure (SSL) protocol, meaning all data entered is transmitted in encrypted form. Once payment is complete, you will automatically receive an email with your order details; your order will be processed within 24 hours, between 8am and 8pm, excluding public holidays.

After payment, you will receive your invoice in electronic format and in paper form with your order. If you would prefer not to receive a paper invoice with your order, simply note this in the order comments.

Delivery times range from 48 to 76 hours within Spain and up to 7 working days for the rest of Europe, depending on the User's geographical location and the day the order is processed. Public holidays and Saturdays are not included in this calculation. You can track the progress of your order in your personal account on the Website.

3. Pricing Policy

Product prices vary depending on the country in which the User is located. Please note that prices are displayed per country based on geolocation, so the User must ensure their IP address reflects the correct location, as the final price will correspond to the delivery address. In the event of an error, the User has the right to claim a refund or to pay or receive the difference in price.

If the User places an order from one country but the delivery address is in another, the final price will always correspond to the delivery address.

3.1. Shipping Costs

Shipping costs are calculated based on the weight of the product and the delivery destination. The amount will not be calculated until the customer has selected a delivery address (which defaults to the primary address provided at registration or the last address used). In any case, the shipping cost will always be visible to the User before payment is made, and no additional charges will ever be requested after the order has been placed.

4. Payment Methods

The payment methods offered by the Website to the user are operated by third parties (PayPal, Virtual POS, Bizum, etc.) via the payment gateway.

To pay by credit card through a virtual POS, the buyer must complete a form providing the cardholder's name, card type, expiry date, and security code. The Website does not have access to the banking details associated with the payment methods and does not view or record this data during the payment transaction.

5. Shipping Conditions

We ship products purchased online to mainland Spain, the Balearic Islands, and other locations within Europe, provided they appear on the list of available shipping destinations.

Shipping costs are borne by the buyer, although free shipping may apply for certain products, geographical locations, or order amounts. In all cases, the applicable shipping costs will be detailed throughout the purchase process, and the buyer will have the opportunity to review these costs before making any payment.

Mi Oliva Gourmet is not responsible for delays in order delivery caused by circumstances not directly attributable to us, unforeseen events, or force majeure. Orders will be delivered to the delivery address freely designated by the User. Mi Oliva Gourmet will not assume any liability where delivery fails to take place as a result of inaccurate or false information provided by the User, or where delivery cannot be completed for reasons beyond Mi Oliva Gourmet's control, such as the recipient being absent from the delivery address.

In the event of the recipient's absence, and where possible, a delivery notice will be left with the information needed to arrange a new delivery attempt at the recipient's address, or with instructions on how to collect the product from a designated location. In any case, if after 7 days from the last delivery attempt the order has still not been delivered, it will be returned to origin and the contract will be deemed terminated.

6. Returns Policy

The buyer will in all cases have a period of 14 calendar days from receipt of the product to exercise their right of withdrawal, without needing to provide any reason or incur any penalty. To make a return, the product must be in perfect condition and in its original packaging. Once the goods have been received at our warehouse and their condition verified, a refund will be issued using the same payment method used by the customer.

In accordance with Article 102(d) of Royal Legislative Decree 1/2007 of 16 November, approving the consolidated text of the General Law for the Defence of Consumers and Users and other complementary legislation, or where applicable the supply of goods that may deteriorate or expire rapidly, the right of withdrawal cannot be exercised in respect of bottles that have been opened — for example, due to the rapid deterioration of the contents in such cases.

The buyer must communicate their intention to withdraw within the stated period and must return the product in accordance with our Returns Policy.

Mi Oliva Gourmet will refund all amounts paid by the User without withholding any costs. However, the cost of returning the product will be borne by the User.

Once the products subject to withdrawal have been received and their condition verified, Mi Oliva Gourmet will refund the User the amounts paid within a maximum of 10 calendar days. Products that are not returned in their original packaging may be subject to depreciation.

7. Additional Information

If you reside in a European Union country, you may use the online dispute resolution platform on the official EU website.

Click here to access the online dispute resolution portal.