Terms of service

1. General contracting conditions

These General Conditions of Use and Contracting (hereinafter, "the General Conditions") govern, together with the Privacy Policy and the Cookies Policy, the access and use of the website accessible by the name of domain miolivagourmet.com under the Mi Oliva Gourmet brand (hereinafter, “the Website”), as well as buy olive oil , contracting products and/or services through it. The simple access to the Website attributes to the person who performs it the condition of User of the Website (hereinafter, “the “User”) and implies acceptance of all the terms included in these General Conditions. In case of not agreeing with these General Conditions, the User must immediately leave the Website without using it.

By accepting these General Conditions, the User states:

• That he has read, understands and comprehends what is exposed here.
• That he is of legal age in accordance with the regulations in force in his place of residence, otherwise the minor must have the authorization of his legal representatives.
• That, in the event that it is ready to contract a product and/or service, it has sufficient capacity to do so.
• That it assumes all the obligations set forth herein.

The User must carefully read these General Conditions when accessing the Website, since it and these General Conditions may be modified, although the modification of these General Conditions will not affect the goods or promotions that had been previously acquired to said modification.

2. Conditions of purchase

The Website is accessible to customers located anywhere in the world, although online shopping is only available for mainland Spain, the Balearic Islands and the European countries that appear in the "Country/Region" drop-down, as available. Any other user, who does not appear in the list of countries, can contact us through info@miolivagourmet.com to process the order by another means.

2.1. Purchase process

First of all, before you buy, you can add as many products as you want in the “cart” or “shopping basket”. Once the products have been added to the basket, you will proceed to the payment procedure. In it, the user's contact data will be requested, data that is saved in accordance with Organic Law 15/1999 of December 13 on the Protection of Personal Data, Royal Decree 1720/2007 of December 21 by which The Regulations for the development of the Organic Law and other regulations in force at all times are approved by the data protection law (see the Legal Notice and Data Protection section).

Then you can make the payment through the different payment gateways. These data are not stored by us, but by the platforms indicated for this purpose. Payment is always made through a secure protocol (SSL), so that the data entered is sent encrypted. After making the payment, you will automatically receive an email with the order details, which will be processed within 24 hours, from 8am to 8pm, not including holidays.

After making the payment, you will receive the invoice in electronic and paper format with the order, however, if you do not wish to receive the invoice in physical format with your order, you only have to indicate it in the order observations.

The arrival time of your order ranges between 48 or 76 hours in Spain and up to 7 working days for the rest of Europe, depending on the geographical location of the User and the day processed. Holidays and Saturdays are not included in this calculation. You can see the process of your order in your personal account on the Website.

3. Pricing Policy

The prices of the different products vary depending on the country in which the User is located. Remember that these prices are shown in each country thanks to geolocation, so the User must ensure that their IP has the correct location, since the final price will be that corresponding to the shipping address. In the event of an error, the User has the right to claim the amount or to pay or receive the difference in price.

If the User processes the order from one country, but the delivery address corresponds to another, the final price will always correspond to the latter address.

3.1. Shipping costs

Shipping costs will be calculated based on the weight of the product and the destination of the shipment. Until the customer has not selected a delivery address (by default it will take their main address with which they registered or the last one used) said amount will not be calculated. in anyIn the first case, the amount will always be visible to the User before making the payment and additional amounts will never be claimed after placing the order.

4. Form and means of payment

The means of payment that the Website offers the user are the property of third parties (Paypal, Virtual POS, Bizum, etc.), through the payment gateway.

To use the credit card through a virtual POS, the buyer must fill out a form indicating the name of the owner of the card, type of card, expiration date of the card and security code. The Website does not have access to the bank data linked to the means of payment and does not know or record this data during the payment operation.

5. Shipping conditions

We ship products purchased online to mainland Spain, the Balearic Islands and other geographical locations within Europe, as long as they appear in the list of countries as a shipping option.

Shipping costs will be borne by the buyer, and may be free for certain products, geographical locations or order amounts. In any case, the actual shipping costs will be detailed throughout the purchase process and the buyer You will have the opportunity to review these costs before making any payment.

Mi Oliva Gourmet is not responsible for delays in the delivery of orders for reasons not directly attributable to us, acts of God or force majeure. The delivery of the orders will be made at the delivery address freely designated by the User. Mi Oliva Gourmet will not assume any responsibility when the delivery of the product does not take place as a result of the inaccuracy or falsity of the data provided by the User for this purpose, as well as in the event that the delivery cannot be made due to external causes. to Mi Oliva Gourmet, such as the absence of the recipient at the delivery address.

In case of absence of the recipient and whenever possible, a passing note will be left with the necessary information to arrange a new delivery at the address of the recipient or the necessary instructions for him to pick up the product at a certain place . In any case, after 7 days from the last delivery attempt without the order being able to be delivered, it will be returned to origin and the contract will be terminated.

6. Return Policy

The buyer will have in any case a period of 14 calendar days after receipt of the product to exercise their right of withdrawal without having to justify reasons or have any sanction. To make such a return, the product must be in perfect condition and in its original packaging. Once the merchandise is received in our warehouses, and after checking its status, the amount will be refunded according to the payment method made by the client.

In accordance with article 102.d) of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, or the supply of goods that may deteriorate or expire quickly is applicable, so the right of withdrawal cannot be exercised on bottles that have been opened, for example, due to the rapid deterioration of the content in such cases.

The buyer must express their intention to withdraw within the indicated period and must proceed to return the product as indicated in our Return Policy.

Mi Oliva Gourmet will reimburse the sums paid by the User without withholding expenses. However, the cost of returning the product will be borne by the User.

Once the products on which the withdrawal falls have been received and their correct status has been verified, Mi Oliva Gourmet will return the amounts paid to the User within a maximum period of 10 calendar days. Products that do not retain their original packaging may suffer depreciation.

7. Additional information

If you reside in a European Union country, you can use the online dispute resolution platform on the official EU website.

You can click here to access the portal for resolution online litigation.