Terms and Conditions

1. General Terms and Conditions

These General Terms of Use and Purchase (hereinafter, "the General Terms") govern, together with the Privacy Policy and the Cookies Policy, access to and use of the website accessible via the domain name miolivagourmet.com under the Mi Oliva Gourmet brand (hereinafter, "the Website"), as well as buying olive oil and the purchase of products and/or services through it. Simply accessing the Website grants the person doing so the status of Website User (hereinafter, "the User") and implies acceptance of all the terms included in these General Terms. If you do not agree with these General Terms, you must leave the Website immediately without using it.

By accepting these General Terms, the User confirms:

• That they have read, understand and comprehend what is set out herein.
• That they are of legal age under the legislation in force in their place of residence; if not, the minor must have the authorisation of their legal representatives.
• That, if they intend to purchase any product and/or service, they have the legal capacity to do so.
• That they accept all the obligations set out herein.

Users should read these General Terms carefully each time they access the Website, as both the Website and these General Terms may be updated. Any such changes will not affect goods or promotions purchased prior to the modification.

2. Purchase Conditions

The Website is accessible to customers anywhere in the world, although online purchases are only available for mainland Spain, the Balearic Islands, and the European countries listed as available in the "Country/Region" dropdown. Any other user whose country does not appear on the list is welcome to contact us at info@miolivagourmet.com to arrange their order through an alternative channel.

2.1. Purchase Process

Before confirming an order, the customer can review the full details of their purchase on screen, including selected products, quantities, total price including taxes, any applicable shipping costs, and billing and delivery details.

Placing an order creates a payment obligation on the part of the customer.

Once the purchase process is complete, the customer will receive a confirmation email with a summary of the order placed.

3. Data Protection

Personal data provided during the purchase process will be handled in accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD), as set out in the Privacy Policy of the website.

4. Pricing Policy

Product prices vary depending on the country where the User is located. These prices are displayed per country using geolocation, so the User should ensure that their IP address reflects the correct location, as the final price will correspond to the delivery address. In the event of an error, the User has the right to claim a refund or to pay or receive the difference in price.

If the User places an order from one country but the delivery address is in another, the final price will always correspond to the delivery address.

4.1. Shipping Costs

Shipping costs are calculated based on the weight of the product and the delivery destination. The amount will not be calculated until the customer has selected a delivery address (which defaults to the primary address provided at registration or the last address used). In any case, the shipping cost will always be visible to the User before payment is made, and no additional charges will be requested after the order has been placed.

5. Payment Methods

The payment methods offered by the Website to the user are owned by third parties (PayPal, Virtual POS, Bizum, etc.) and are processed through the payment gateway.

To pay by credit card via a virtual POS, the buyer must complete a form providing the cardholder's name, card type, expiry date and security code. The Website has no access to the banking details linked to the payment methods and does not view or store this data during the payment process.

6. Shipping Conditions

We ship products purchased online to mainland Spain, the Balearic Islands, and other locations across Europe, provided they appear on the country list as an available shipping destination.

Shipping costs are borne by the buyer and may be free for certain products, geographic locations or order amounts. In all cases, the applicable shipping costs will be detailed throughout the purchase process, and the buyer will have the opportunity to review these costs before making any payment.

Mi Oliva Gourmet is not responsible for delays in order delivery caused by circumstances beyond our direct control, including fortuitous events or force majeure. Orders will be delivered to the delivery address freely designated by the User. Mi Oliva Gourmet will not accept any liability if delivery fails as a result of inaccurate or false information provided by the User, or if delivery cannot be completed for reasons beyond Mi Oliva Gourmet's control, such as the recipient being absent at the delivery address.

If the recipient is absent, and where possible, a delivery notice will be left with the information needed to arrange a new home delivery or the instructions required for the recipient to collect the order from a designated location. In any event, if the order has not been successfully delivered within 7 days of the last delivery attempt, it will be returned to its origin and the contract will be deemed cancelled.

7. Returns Policy

The buyer has 14 calendar days from receipt of the product to exercise their right of withdrawal, under the terms set out in the Returns and Withdrawal Policy published on the website.

The buyer may also exercise their right of withdrawal entirely online, in accordance with Directive (EU) 2023/2673, using the dedicated form at miolivagourmet.com/pages/desistimiento, also accessible from the website footer.

8. Applicable Law and Dispute Resolution

These terms are governed by Spanish law.

In the event of a dispute, where the buyer has the status of consumer or user, the courts and tribunals of their place of residence shall have jurisdiction.

Consumers may also, if they wish, use the European online dispute resolution platform: https://ec.europa.eu/consumers/odr