Privacy Policy

This is a translated version of the original Spanish document provided for your convenience. In case of discrepancy, the legally binding version is the Spanish original.

1. Data Controller

In compliance with EU Regulation 2016/679 (General Data Protection Regulation — GDPR) and Spanish Organic Law 3/2018 of 5 December on Personal Data Protection and Digital Rights Guarantee (LOPDGDD), users are informed that the controller responsible for processing their personal data is:

• Controller: Mi Oliva Gourmet Sur, S.L.
• Tax ID: B56069024
• Registered address: C/. Doce de Octubre 1, 2º 2, Córdoba, Spain
• Email: info@miolivagourmet.com
• Phone: 635 30 48 29

2. Purposes of Processing

At Mi Oliva Gourmet Sur, S.L. we process the personal data provided by users for the following purposes:

1. Managing purchases made through the website.
2. Handling enquiries, requests or communications submitted by the user.
3. Managing the customer account, where applicable.
4. Sending commercial communications by electronic means, where consent or sufficient legal basis exists.
5. Managing newsletter subscriptions, promotions and informational content, where the user has subscribed.
6. Preventing fraud, payment incidents and misuse of the website.
7. Complying with applicable legal obligations.

3. Categories of Data

Depending on the case, we may process the following categories of data:

• identification data;
• contact data;
• billing and shipping data;
• transaction and order data;
• browsing data, subject to prior consent where legally required;
• any other data voluntarily provided by the user.

4. Legal Basis for Processing

The lawful bases for processing are as follows:

• performance of a sales contract or pre-contractual measures;
• compliance with legal obligations;
• the data subject's consent, where required;
• the legitimate interest of the controller — for example, to prevent fraud, handle complaints or improve the service — provided that the user's rights do not override such interests.

5. Recipients

Data may be shared with:

• financial institutions and payment providers;
• logistics and transport operators;
• technology and web hosting providers;
• email marketing, analytics or customer service providers;
• public authorities, courts and tribunals, where a legal obligation exists.

Personal data will not be sold to third parties.

6. International Transfers

Some of our service providers (web hosting, payment gateway, analytics) may be located outside the European Economic Area or may access data from third countries. In such cases, transfers are carried out under the safeguards provided by the GDPR, such as the Standard Contractual Clauses approved by the European Commission or the adequacy decision for the EU-US Data Privacy Framework, as applicable to the specific provider.

7. Data Retention

Data will be retained for as long as necessary to fulfil the purpose for which it was collected and, thereafter, for the periods required by applicable regulations to address any potential legal liabilities.

8. User Rights

Users may exercise the following rights at any time:

• access;
• rectification;
• erasure;
• objection;
• restriction of processing;
• data portability;
• withdrawal of consent, where processing is based on consent.

To do so, please send a request to info@miolivagourmet.com, enclosing a copy of your identity document where required.

Users also have the right to lodge a complaint with the Spanish Data Protection Agency if they consider that the processing of their data does not comply with applicable law.

9. Security

Mi Oliva Gourmet Sur, S.L. applies appropriate technical and organisational measures to protect personal data and prevent its loss, alteration, unauthorised processing or access.

10. Source of Data

As a general rule, the personal data we process comes directly from the data subject, through forms, purchase processes, subscriptions, communications or browsing activity on the website.

11. Policy Updates

Mi Oliva Gourmet Sur, S.L. reserves the right to amend this privacy policy to reflect legislative, case law or operational changes to the website. Where this occurs, the updated version will be published on this page.